# Condolences

> Publish obituaries on your website, approve condolence messages and share them with the family.

Every website comes with a **condolence register**. It appears in the menu
and on the homepage as soon as one obituary is published. You manage it on
the **Obituaries** tab in Content.

(Screenshot: The Obituaries tab in Content, with three published obituaries and, below them, condolence messages waiting for approval with Approve and Hide buttons.)

## Publishing an obituary

- **From a case**: open the case, then use **Publish on website**
  on the overview. Name, dates and place are filled in from the case.
- **By hand**: on the Obituaries tab, use **Add obituary**.

(Screenshot: The Add obituary window: full name, dates of birth and death, place, photo, text, the service date and location, and links for memorial documents and support.)

Add a photo, a short text and the service date and place. Without a photo,
Lethra can create a calm memorial image instead.

Under memorial documents and support you can add public links to the
funeral notice, the memorial card, a florist's order page or the family's
chosen charity. Leave a field empty to hide it. If the family asks for no
flowers, switch flower ordering off, and add any wishes about donations or
a private ceremony in plain words.

You can also hide a page from search engines if the family prefers, and
take an obituary off the website at any time.

## Approving messages

Visitors first write their message and can attach photos or videos. Only
then do they add their name, optional email and phone, and accept the
privacy statement. Nothing goes live until you approve it under **Waiting
for approval**. Each new message also appears in your Inbox as
**Condolence to review**, and approving or hiding it in either place clears
it from both. Email addresses are never shown publicly.

## The family

When the family has Family Portal access, they see every approved message
and can download them as a PDF keepsake.

## Next

Back to the start of Growth: [Growth overview](/docs/growth/overview/).

Source: https://lethra.ai/docs/growth/condolences/