Signing in and your workspace

Colleagues join Lethra by invitation. Somebody at your firm creates the invite and sends it to you, and you follow the link to make your account.

If your funeral home is new to Lethra, use Sign up on the sign-in screen instead. Lethra then walks you through a short setup: naming your funeral home, reading your website, choosing whether to keep that website or get a new one, and the first settings (Setting up your funeral home walks through each step). If you are joining a firm that already uses Lethra, wait for the invite rather than signing up, or you will end up in a separate workspace of your own.

If you choose Finish later, the setup does not come back on its own. Pick it up again from Your Account with Continue setup. Only the person who created the workspace goes through this setup; colleagues you invite go straight to the dashboard.

Signing in

Go to your firm’s Lethra address and sign in with your work email and password.

If you have forgotten your password, use Forgot password? on this screen. A reset link goes to your work email. The link is single use, so if you request two, only the newest one works.

Caution

This is the staff door. Families do not sign in here. They use the Family Portal, which is a separate address and shows only their own case. If a family member says they cannot sign in, check which of the two they are trying.

Finding your way around

Everything Lethra does is down the left of the screen. There are seven places, and the list is the same for every firm. Below them sit your recent Assistant conversations. You can collapse the sidebar with Collapse if you want the room.

Where	What it is for
Assistant	Where you land on sign-in. Lethra’s chat, for a case or the firm.
Cases	Your cases. One record per deceased person.
Inbox	Everything that needs a person: drafts, the agent’s questions, calls to return.
Contacts	Everyone your funeral home deals with: families, planners, enquiries, subscribers.
Meeting Notes	Notes from arrangement conferences and other meetings.
Growth	The commercial side: leads, campaigns and your website.
Documents	Templates, and the documents generated from them.

At the bottom, click your name to find Your Company and Your Account. The difference matters, so it is worth being clear about it.

Your Account and Your Company

Your Account is you. Your sign-in email, your own connections such as your calendar and your Gmail, and Replay onboarding if you want to go through the setup again. Changing anything here affects only you. To change your password, use Forgot password? on the sign-in screen.

Your Company is the firm. Your details, your team and who has access, and the settings that everyone works inside. Changing something here affects all of your colleagues, so treat it with more care.

If you are the first person at your firm, it is worth going through Your Company before you open your first case, so that names, addresses and stages are right from the start rather than corrected later.

Working in your own language

Lethra speaks English, French and Dutch, with Flemish as a variant of Dutch.

Change it with Language Settings, on the Company tab of Your Company. The whole interface changes immediately, and your browser remembers the choice, so a colleague on their own computer can keep working in another language. The same setting is also saved as your firm’s language, which Lethra uses for things like the documents it drafts. See Language and region.

Your screen language does not decide how families are written to. When the agent writes to a family, it writes in the family’s language, not yours. So a Dutch-speaking family gets Dutch email even if you are working in English. See Working with the agent.

This help centre is in the same three languages. Use the language picker at the top of the page.

Signing out

Sign Out is in the menu under your name, at the bottom of the sidebar. Do use it on a shared machine: a signed-in session gives access to every case in the firm, including family contact details.

Next

Open your first case: Creating your first case.